Policies

Vaccination Requirements All pets in Sixx Paws’ care must be current on core vaccinations appropriate for their species. Dogs are required to have current: • Rabies • Distemper/Parvo (DHPP) • Bordetella (kennel cough) Proof of vaccinations may be requested prior to the first confirmed booking. Pet Health & Disclosure Pet owners must disclose all known health conditions, medications, allergies, and special care needs at the time of inquiry. Accurate health information ensures your pet receives safe and appropriate care during their stay. Pets that appear ill at drop-off may not be accepted into care until cleared by a veterinarian. Pet Behavior & Safety Sixx Paws reserves the right to decline or end care for any pet that poses a safety risk to people, other animals, or property. Pet owners must disclose any known behavioral concerns, aggression history, or special handling needs at the time of inquiry. If a pet displays unexpected aggression or unsafe behavior during their stay, the owner will be contacted immediately and may be required to arrange pickup. Medication Administration Sixx Paws can administer oral medications as instructed by the pet owner. Clear written instructions must be provided at drop-off. Sixx Paws is not responsible for complications arising from undisclosed medications or incorrect dosage information provided by the owner. Emergency Veterinary Authorization In the event of a medical emergency, Sixx Paws will make every reasonable effort to contact the pet owner immediately. If the owner cannot be reached, Sixx Paws is authorized to seek emergency veterinary care on behalf of the pet. The pet owner is responsible for all veterinary costs incurred. Drop-Off & Pickup Drop-off and pickup times are arranged and confirmed at the time of booking through the client portal. Late pickups should be communicated as early as possible. Arrangements for extended care due to late pickup will be discussed on a case-by-case basis. Personal Belongings You are welcome to bring your pet’s food, bed, favorite toys, or comfort items. Sixx Paws is not responsible for lost, damaged, or destroyed personal items during your pet’s stay. Pricing Pricing may vary depending on holidays, additional pets, puppies, medications, transportation, extended care, behavioral needs, or customized care requests. Final pricing is reviewed and confirmed before booking approval.

Payment Full payment is the standard process for confirmed bookings. Payment is typically completed through the client portal using available payment options. Depending on the service, payment arrangements — including payment plans or buy now/pay later options — may be available through our payment provider. In some cases, a deposit may be requested at the time of booking confirmation. When a deposit applies, it will be communicated clearly and applied toward your total balance. Payment terms will always be confirmed before your booking is finalized. Cancellations with Advance Notice Cancellations made with sufficient advance notice will be handled respectfully and on a case-by-case basis. Any amounts paid may be credited toward a future booking depending on the circumstances and timing. The required notice window will be specified in your booking confirmation. To cancel with advance notice, please contact Sixx Paws as early as possible through the client portal or by email at sixxpaws@gmail.com. Late Cancellations Cancellations made after the required notice window, or within 48 hours of the scheduled start date, may result in a partial or full charge for the reserved care period. This reflects the impact of last-minute cancellations on scheduling and reserved availability. Specific terms will be outlined in your booking confirmation. No-Shows If a client does not arrive for a confirmed booking without prior notice, the booking will be marked as a no-show and any amounts paid may be non-refundable. Future bookings may require payment in full at the time of confirmation. Early Pickup If you need to pick up your pet earlier than the confirmed end date, please notify Sixx Paws as soon as possible. Depending on the situation, the balance for the originally confirmed care period may still apply. Cancellation by Sixx Paws In rare circumstances — such as a family emergency, illness, or safety concern — Sixx Paws may need to cancel a booking. You will be notified as soon as possible, and any amounts paid will be refunded in full. How to Cancel To cancel or modify a booking, log in to the client portal or contact us directly at sixxpaws@gmail.com. Please include your name, pet’s name, and the booking dates in your message.

Doggy Daycare Sixx Paws provides personalized daytime care in a comfortable home environment. Daycare is subject to availability and our capacity for the requested date. Daycare Length & Pricing • Half Day: up to 4 hours — $25 • Full Day: up to 8 hours — $40 • Extended Care: $5 for each started hour after 8 hours Doggy daycare is intended for same-day care and does not include overnight boarding. Drop-Off & Pickup Please arrive as close as possible to the agreed drop-off and pickup times. If your plans change or you expect to be late, please contact Sixx Paws as soon as possible. Health & Safety Dogs must be healthy and free from contagious illness when attending daycare. Owners must provide accurate information regarding their dog's health, medications, behavior, allergies, and any special care needs. Sixx Paws may separate dogs, modify activities, or limit interaction when necessary for the safety and comfort of the pets in our care. Behavior Owners must disclose any history of aggression, biting, resource guarding, escape behavior, severe anxiety, or other behavior that could affect safe care. Sixx Paws reserves the right to decline or discontinue daycare if we determine that the environment is not a safe or appropriate fit for the dog. Food & Medication If your dog requires meals or medication during daycare, please provide clear instructions and any necessary food or medication. Emergencies If a medical or safety concern occurs, Sixx Paws will make reasonable efforts to contact the owner or emergency contact. When immediate veterinary attention is reasonably necessary, appropriate care may be sought in accordance with the owner's existing care authorization and Sixx Paws policies. Cancellations & Changes Cancellations and schedule changes are subject to Sixx Paws' current cancellation policy. By requesting Doggy Daycare, the pet owner confirms that the information provided about their pet is accurate and agrees to follow Sixx Paws' applicable pet care and cancellation policies.

1. Use of This Website This website is provided for informational purposes and to allow potential and current clients to submit care requests. By using this site, you agree to these terms. If you do not agree, please do not use the site. 2. Care Requests Are Not Confirmed Bookings Submitting a care request through the website does not confirm or guarantee a booking. Sixx Paws reviews all requests and will contact you to discuss availability and next steps. A booking is only confirmed after intake, policy acceptance, admin approval, and payment are completed through the client portal. 3. Accuracy of Information You agree to provide accurate and complete information when submitting a care request or contacting Sixx Paws. Providing false or misleading information — including details about your pet’s health, behavior, or vaccination status — may result in your request being declined or care being ended. 4. Services and Pricing Service descriptions and pricing listed on this website are for general reference and may change at any time. Final service terms and pricing will be confirmed at the time of booking through the client portal. 5. Limitation of Liability Sixx Paws will take reasonable care of your pet while in our care. However, Sixx Paws is not liable for illness, injury, or death resulting from pre-existing conditions, undisclosed health issues, or circumstances beyond our reasonable control. Pet owners are responsible for all veterinary costs, including emergency care. 6. Third-Party Links This site may include links to third-party resources such as Google Maps or veterinary websites. Sixx Paws is not responsible for the content or practices of any third-party websites. 7. Changes to These Terms Sixx Paws reserves the right to update these terms at any time. The most current version will always be available on this page. Continued use of the website after changes are posted constitutes acceptance of the updated terms. 8. Contact For questions about these terms, please contact us at sixxpaws@gmail.com.

What Information We Collect When you submit a care request, contact form, or use the client portal, we may collect: • Your name, email address, and phone number • Your pet’s name, breed, type, and number of pets • Pet health, behavior, and care information you provide • Requested service dates and service type • Messages and notes you send through the website or portal How We Use Your Information Your information is used only to provide and manage pet care services, including: • Reviewing and responding to care requests • Communicating with you about bookings, updates, and scheduling • Maintaining care records for your pet • Processing payments through the client portal We Do Not Share Your Information Your personal information is kept private and is not sold, rented, or shared with third parties for marketing or other purposes. Information is only shared if required by law or in an emergency situation involving your pet’s care. How Your Information Is Stored Care request and contact form submissions are processed and stored securely through our website and portal systems, accessible only to Sixx Paws. Client portal data is stored securely through our portal platform. We do not store payment card information directly. Your Rights You may request that we update or remove your personal information at any time by contacting us at sixxpaws@gmail.com. We will respond within a reasonable timeframe. Updates to This Policy This privacy policy may be updated as Sixx Paws grows. The most current version will always be available on this page.